Shipping & Returns
At SingleSource Communications option, it shall replace, repair, or refund the purchase price of the equipment found to be defective.
Refurbished Goods sold to resellers/brokers carry a 90-day warranty covering defects in material or workmanship.
New Goods purchased from SingleSource Communications’ will carry the manufacturer’s warranty and the return procedure is dependent upon the requirements of the manufacturer.
SingleSource Communications’ Repair and Exchange services carry a standard 90-day warranty from defects in material or workmanship.
SingleSource Communications’ warranty can be voided, at option, if the warranty sticker is removed from the product(s). Goods damaged by flood, tornado, lightning, acts of God, customer negligence or use with equipment or software not provided by SingleSource Communications. Products not compatible with the product they provided are not covered under our warranty policy.
Restocking – All returns must be accompanied by an SSC approved Customer RMA.
Unauthorized returns will not be accepted. Customer requests concerning return merchandise should be directed to the customers SSC account representative.
Non-warranty related return requests may be submitted for approval within 30 days of shipment. However, SSC reserves the right to accept or reject any return request for non-warranty reasons.
Non-warranty returns must be in the original, unopened packaging. All returns are subject to and conditioned upon inspection by SSC.
Special ordered Goods returns are conditional and require written approval by SSC.
If a return is approved by SSC, a restocking fee may apply.
All shipping charges remain the responsibility of the Customer unless otherwise agreed to by SSC in writing.
Credit for Goods returned due to an SSC shipping error shall be issued against the original invoice for the Goods, freight and return freight.
All shipments from Customer shall be made prepaid to SSC’s shipping warehouse.
RMAs are valid for 30 days from the date of issuance.
Any credits for returned Goods shall be issued only after the Goods have been received and inspected by SSC.